At Frisp, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website and services. It also informs you of your rights regarding your data, in compliance with the General Data Protection Regulation (GDPR).
1. Personal Data We Collect
We collect various types of personal data to provide you with our services. This data is collected directly from you via our multi-step forms, order processes, and while using our website. The personal data we collect includes:
- Name
- Email address
- Phone number
- Shipping and billing address
- Dog details (e.g., breed, dietary preferences)
- Payment details (via Stripe for subscription renewals only)
- IP address
- Cookies and local storage information for website functionality
- Any other information you voluntarily provide through the website
2. Purpose of Data Collection
We collect your personal data for the following purposes:
- Order Processing: To fulfill your orders and subscriptions.
- Website Experience: To enhance your experience, such as pre-filling forms based on previous visits (using local storage) and maintaining your account information.
- Personalized Recommendations: To provide customized food recommendations for your dog.
- Future Marketing Communications: We may send newsletters, promotional offers, and personalized recommendations based on your preferences (if you opt in).
3. Third-Party Data Sharing
We only share your data with trusted third parties to ensure seamless service delivery. These third parties include:
- Stripe: For payment processing. Your payment details are provided directly to Stripe, and we do not store this information on our servers.
- PostNL: For delivery of your orders.
- Google Analytics: For website analytics to understand how users interact with our website.
- Hotjar: To gather user feedback and improve the website experience.
- Meta (Facebook Pixel): For tracking and marketing purposes.
We ensure that any data shared with third parties is protected and complies with GDPR regulations.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website, such as:
- Functional Cookies: To ensure the proper functioning of the website (e.g., saving your progress in multi-step forms).
- Analytics Cookies: For tracking user behavior and website performance via Google Analytics and Hotjar.
- Marketing Cookies: To deliver personalized ads through platforms like Instagram.
You can manage your cookie preferences via your browser settings.
5. Data Security
We take the security of your personal data seriously. We implement industry-standard measures, including:
- Encryption: All sensitive data is encrypted in transit and at rest.
- Secure Servers: Your data is stored on secure servers with strict access controls.
- Password Protection: Your account is protected by password authentication.
You also have the right to access, correct, and delete your personal data. Much of this data can be accessed and updated via your account dashboard. If you wish to fully delete your data, you may contact us directly.
6. Retention of Data
We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your data is no longer needed, it will be securely deleted.
7. Minors' Data
We do not knowingly collect personal data from individuals under the age of 16. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.
8. International Data Transfers
We do not transfer your personal data outside the European Union (EU) or European Economic Area (EEA).
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make any significant changes, we will notify you via email.
10. Contact Information
If you have any questions, concerns, or requests related to your privacy or this policy, please contact us at:
Email: caju.beagle@frisp.nl
